Terms and conditions, privacy policy by region (Colombia, the USA, Europe, China, Mexico and Brazil), cookies, legal notice and accessibility statement. If any clause is unclear, send your query to the legal team and we will review it.
Rules of use for the AVACOM ecosystem: hardware, software, content and services. Applies to institutional clients and teacher users.
How we collect, use and protect personal data, including minors' data. A commitment not to sell data.
Necessary, analytics and preference cookies. How to manage consent from any browser or from your panel.
Identity of the controller, registration data and formal obligations by jurisdiction. DPO contact information.
Compliance with Law 1581 of 2012 and Regulatory Decree 1377 of 2013. Habeas Data, authorizations and the role of the SIC.
Compliance with FERPA, COPPA, CCPA, SHIELD Act and TX HB18. Specific to K-12 student data protection.
Compliance with GDPR (EU 2016/679) and Spain's LOPDGDD. Legal bases, international transfers and ARSULIPO rights.
Compliance with PIPL (Personal Information Protection Law), DSL and CSL. Local storage on certified servers.
Compliance with LFPDPPP and INAI. ARCO rights and parental consent for minors' data.
Compliance with LGPD and ANPD. Article 14: reinforced protection for children's and adolescents' data.
AVACOM's commitment to WCAG 2.2 AA. Accessibility features in whiteboards, platform and curriculum content.
These terms govern the use of the AVACOM 2.0 ecosystem, which comprises: (a) Hardware: interactive whiteboards, the teacher tablet, classroom audio and AVACOM peripherals; (b) Software: the eClass Digital platform, the student app, eClass Studio and their components; (c) Content: curriculum lessons, pedagogical resources and media libraries; (d) Services: implementation, training, technical support and pedagogical consulting.
By signing the purchase order, activating the hardware or creating an account on eClass Digital, the institution accepts these terms. Modifications are notified with 30 days' notice by email to the registered contact and appear in this same document with a new version number. Substantial changes require express confirmation.
AVACOM grants the institution a non-exclusive, non-transferable and revocable license to use eClass Digital and other software during the contracted period. The license is tied to the agreed number of classrooms, teachers and students.
The software is delivered with the following commitments:
SLA by criticality level: Critical < 4h · High < 24h · Normal < 72h. If AVACOM fails to meet the agreed SLA in a month, that month is not billed. Full details on the Support page.
Original hardware, firmware, software and content are the property of AVACOM. The institution retains ownership of:
The trademarks AVACOM, eClass Digital and the associated logos are registered trademarks. Any use requires express authorization.
The processing of personal data is governed by the Privacy Policy and, depending on jurisdiction, by the regional policies (CO · US · EU · CN · MX · BR). AVACOM acts as a data processor for student data and as a controller for administrative and platform-usage data.
AVACOM is liable for direct damages up to the amount paid by the institution in the last 12 months. Loss of profit, moral damage and indirect damages are excluded, except in cases of willful misconduct or gross negligence. Liability for personal injury or for breach of personal-data obligations is not limited.
Either party may terminate the contract with 90 days' notice. On termination, the institution receives its data in an exportable format (standard CSV/JSON) and AVACOM deletes copies in its systems within 30 days.
The contract is governed by the law of the country of the AVACOM office that signs the order (CO, US, ES, CN or GH). In the event of a dispute, first mediation at the competent chamber of commerce; if there is no agreement within 90 days, ordinary jurisdiction applies. The institution retains its rights as a consumer where applicable.
AVACOM does not sell user data to third parties. Minors' data is never shared for advertising purposes under any circumstances. Verifiable compliance under Colombia's Habeas Data, COPPA (USA) and GDPR (Europe).
We only collect what is needed for the ecosystem to work:
Beyond that scope, we do not collect: precise location outside the classroom, personal contacts, camera or microphone outside active class sessions, or browsing in other apps.
When the institution registers students, AVACOM processes their data as a data processor. The institution is responsible for obtaining consent from parents or guardians in accordance with its jurisdiction (Habeas Data in CO, COPPA in the US, GDPR/LOPDGDD in the EU, PIPL in CN, LFPDPPP in MX, LGPD in BR).
For students who are minors:
Only with essential sub-processors: hosting (regional AWS), transactional email, support platform. A public, updated list at avacomworld.com/legal/subencargados. None of them may use minors' data for purposes other than providing the service.
Encryption in transit (TLS 1.3) and at rest (AES-256). Role-based access, mandatory multi-factor authentication for AVACOM staff, annual audits. Hosting in certified regions (ISO 27001, SOC 2 Type II). Incidents are notified within the applicable legal deadline (72h GDPR, Habeas Data equivalent, etc.).
By default, data is stored in the client's region: LATAM in São Paulo, USA in Virginia, EU in Frankfurt, China in Shanghai, Mexico in AWS us-east region, West Africa in the AWS Cape Town region. Transfers between regions only with a valid legal basis (standard clauses, explicit consent or adequacy decision).
| Right | What it means |
|---|---|
| Access | Know what data of yours we hold and how we use it. |
| Rectification | Correct inaccurate or incomplete information. |
| Erasure | Request deletion, except for a legal obligation to retain. |
| Restriction | Restrict processing while a request is being resolved. |
| Portability | Receive your data in an exportable format (JSON/CSV). |
| Objection | Object to non-essential processing. |
To exercise your rights: write to [email protected]. We respond within a maximum of 15 business days (or the deadline required by local law, if shorter).
The Data Protection Officer (DPO) handles queries, complaints and reports regarding data:
We use our own cookies to make the site work, remember your preferences (language) and, if you choose, understand which pages are used most.
| Type | What for | Optional? |
|---|---|---|
| Necessary | Session, access, CSRF security, selected language. | No. Without these, the site does not work. |
| Preferences | Display mode, theme, last showroom viewed. | Yes, manageable from the bottom panel. |
| Analytics | Aggregated page-view metrics. No individual profiling. | Yes, disabled by default. |
For analytics we use Google Analytics 4 with Consent Mode: it only sets cookies if you accept them in the banner shown on your first visit. If you reject them, the site works exactly the same and only anonymous, aggregated measurements are collected, without identifying you. We do not load advertising or social-media pixels on the AVACOM domain. You can change your decision at any time by clearing this site's data in your browser.
| Legal name | AVA Soluciones Audiovisuales S.A.S. |
| NIT | 900.953.964-9 (Colombia) |
| Registered address | Av. Cra. 45 No. 103 - 34, Bogotá D.C., Colombia |
| Registration | Bogotá Chamber of Commerce |
| General contact | [email protected] |
| Legal contact | [email protected] |
| DPO | D.M. · [email protected] |
| Subsidiaries | AVACOM USA Inc. (New York) · AVACOM Europa SL (Barcelona) · AVACOM Asia Ltd. (Shenzhen) · AVACOM África Ltd. (Accra) |
Each section describes the local legal framework, the supervisory authority, the applicable rights and the regional contact channel.
AVACOM complies with Law 1581 of 2012 and Regulatory Decree 1377 of 2013, as well as with the guidelines of the Superintendency of Industry and Commerce (SIC).
AVACOM is committed to FERPA-aligned handling of student educational records and COPPA-compliant data practices for students under 13.
AVACOM Europa SL, domiciled in Barcelona, acts as the data controller for commercial and administrative data, and as a processor for the institution's pedagogical data.
AVACOM Asia Ltd. operates in China in accordance with the Personal Information Protection Law (PIPL, 2021), the Data Security Law (DSL) and the Cybersecurity Law (CSL).
AVACOM complies with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and the guidelines of the National Institute for Transparency, Access to Information and Personal Data Protection (INAI).
AVACOM operates in Brazil in accordance with the General Data Protection Law (LGPD, Law 13.709/2018) and the guidelines of the National Data Protection Authority (ANPD).
WCAG 2.2 AA on the platform and site. Hardware with native accessibility features.
AVACOM commits to its digital platform, content and hardware meeting at least the WCAG 2.2 AA level. We carry out an annual external audit and report known gaps with a remediation deadline.
prefers-reduced-motion) is respected.If you find an accessibility barrier, write to us at [email protected]. We respond within 48 business hours and publish an estimated remediation deadline. Cases blocking a teacher or student with a disability are escalated to critical priority.
We answer requests for access, rectification or deletion within the applicable legal deadline by region. The DPO oversees compliance across the covered jurisdictions.