Knowledge base, per-product warranty, tickets with a public SLA and downloadable manuals. Every AVACOM device installed in the field has an active support protocol - not a phone number nobody answers.
01What do I do if the interactive screen won't turn on?
First check that the power cable is properly connected and that the outlet has power. If the problem persists, follow the restart protocol described in the knowledge base, or create a technical ticket stating the serial number and the on-screen message (if any).
02Can the tablets be used at home?
The AVACOM model is hybrid: the technology lives at school, not at home. The devices are designed for intensive classroom use and are managed from the CarGo.
03Does the software work if there is no internet at the institution?
Yes. The system is offline-first by design. It works completely without internet. Syncing new content requires occasional connectivity, not permanent.
04How do I update the platform content?
The content updates automatically during the scheduled sync windows (usually in the early morning). It requires no manual intervention from the coordinator or the IT team.
05What happens if a tablet gets damaged?
The tablets have an AVACOM warranty. Create a ticket stating the serial number of the device and a description of the damage. The support team guides you through the replacement or repair process.
06How is the CarGo cart set up when it arrives at the institution?
The AVACOM team performs the initial installation of the CarGo and its configuration with the assigned tablets. A specialist visits the institution and has everything ready for the first day of use.
07Can we create our own lessons?
Yes. Teachers can create their own interactive lessons within the platform and share virtual labs with their students.
08Is there pedagogical training for Teachers?
Yes, included in every implementation. Initial in-person training plus follow-up support, with transfer of pedagogical knowledge to the institution's team of teachers.
09Can I track the status of my ticket?
Yes. When you submit the ticket you receive a case number and automatic progress notifications. You do not need to track it proactively: the system updates you on every status change.
10Does the ecosystem work in rural areas without coverage?
Yes. The rural setup is designed to run without internet: the software is offline-first and content comes pre-loaded, ensuring pedagogical continuity.
11What languages is the platform available in?
AVACOM's platform and support are available in Spanish, English and Simplified Chinese.
12Can I add my own materials to the platform?
Yes. Teachers can add their own materials and combine them with the pre-loaded content within the platform.
Tell us about your problem so we can get you the right solution.
Post-implementation support
Your equipment has active support always.
From the day of delivery to the end of the product's life cycle, every AVACOM institution has access to the same technical team that performed the installation. Support stays active throughout the equipment's useful life, beyond the warranty.