Close guidance, three levels of support and local presence with a warehouse for delivering devices and spare parts.
Every request enters through the help desk, and moves up a level only if the case calls for it.
It is the first point of contact: it handles usage questions and first incidents remotely, with step-by-step guidance. Most cases close here, and every one is recorded.
It steps in when the case needs deep diagnosis or advanced ecosystem configuration. Remote support is specialised and is backed by an on-site visit when the institution needs it.
It is the manufacturer's backing: it handles warranty and device replacement, with the advantage of a brand that designs and builds its own ecosystem.
We keep our own warehouse in the territory: devices and spare parts ship from within the country, with no wait for an international shipment.
Remote service, stock held in the territory and people nearby are what gives this an edge over remote-only support.
They know the whole ecosystem: eScreen, tablets, computers, LMS platform and content. They solve for the whole classroom.
Support lasts the whole relationship: teacher training, continuous reinforcement and ecosystem maintenance.
Explore the full ecosystemThe AVACOM help desk is available through channels designed to respond with agility.
Log and track every request in one place, with history available.
Open a requestWritten service with full traceability of each case.
Email the help deskDirect contact for incidents that require immediate attention.
In-person guidance from a specialist when the case calls for it.
Request a visitAn agile help desk, specialists who know the ecosystem, and local presence with a warehouse in the territory. All so teaching never stops.